About The Cat’s Pyjamas Hotel

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The Cat’s Pyjamas Hotel is a licenced cattery owned and operated by Gill and Jordan Robinson. 

We are licenced by North Tyneside Council to board up to 4 cats at a time. Our licence number is 24/1423/ANIMAL. 

We are located at 62 Boyd Road, Wallsend, NE28 7SQ and can be contacted via 07549660826.

Booking forms and policies are also available on our website at www.thecatspyjamashotel.com

This document is subject to change at any time and should be reviewed every 6 months. This document was last reviewed on 14th February 2024.

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Terms and Conditions of Acceptance

 

1. The owner of the cat warrants that the cat(s) being boarded is/are in a fit and healthy condition. 

2. All cats being boarded are required to have current vaccinations (cat flu, feline enteritis, and feline leukaemia). A copy of the vaccine certificate/s must be sent to thecatspyjamashotel@gmail.com before arrival. All vaccinations must cover the whole of the boarding term. If vaccines have been missed and restarted there must be 14 days after the second vaccine before boarding. All cats over the age of 6 months must be neutered or will not be accepted for boarding please discuss in exceptional circumstances). 

3. Please flea/worm/tick treat your cat(s) at least 48 hours before arrival. 

4. Whilst every care will be given to pets, The Cat’s Pyjamas Hotel will not be held responsible for any illness, injury, loss or damage to the cats, however, caused during their stay. Boarding is entirely at the owner’s risk. 

5. Any ill/injured cats will get veterinary attention but any expenses will be charged to the owner directly from the vet. Cat(s) will be taken to the owner’s usual vet if it is a short distance from Wallsend, otherwise they will be taken to Blythman and Partners, Station Road, Wallsend.

6. Any bedding or toys supplied by the owner that are damaged or destroyed by their cat(s) will be the owner’s responsibility. 

7. Special dietary requirements will be administered as supplied by the owner. 

8. All reasonable efforts will be made to administer oral medications or to apply external treatments as directed. We are happy to take diabetic cats requiring insulin injections. There is no extra cost for this. However, if veterinary assistance is required, the owner is responsible for vet bills.

9. Boarding fees are charged per night. £40 deposit at the time of booking and the remainder is payable the day before arrival to: 

Monzo 04-00-03 36448317 

1. The Cat’s Pyjamas Hotel reserves the right to retain any cat(s) or take them to a rescue centre if any bill is not paid in full or the cat(s) are not collected on agreed dates. Any costs involved will be the responsibility of the owner. 

2. In the event of any delay in collection, notification must be given at the earliest opportunity and The Cat’s Pyjamas Hotel reserves the right to refuse the extension. If their stay cannot be extended then a nominated person must collect the cat(s) and any outstanding fees must be paid at collection. 

3. The Cat’s Pyjamas Hotel is approved and fully licenced by North Tyneside Council. 

4. The Cat’s Pyjamas Hotel will take and use photographs of your cat(s) on our Facebook page/website/Instagram account, with your consent. We give regular updates on Facebook and Instagram to let owners know how their cat(s) are settling. No owner’s names are mentioned in these posts. If you do not want your cat to be posted on our social media let us know on the booking form that will be sent to you. Consent for your cat to be involved on our social media pages and website can be revoked and any images that have been used previously will be removed from our social media and website page. 

5. Cats are monitored by 24-hour security cameras in each of the rooms in the cattery. This feed is shared with the owner for the duration of the cat(s) stay.

6. In the event of a cat becoming ill with any infectious disease or in the event of a fire at the cattery a nominated person MUST collect the cat(s) when asked to do so and any outstanding fees must be paid. 

7. In the unfortunate circumstance that a cat(s) dies during their stay, the owner will be notified and the cat will either be taken to a veterinary surgery or the owner’s nominated emergency contact will be asked to collect.

8. The Cat’s Pyjamas Hotel will hold your booking form or any future bookings. After the initial booking form is submitted, if you would like to stay with us again there is a ‘Returning Guest’ form which will highlight if anything has changed between stays. 

9. The Cat’s Pyjamas Hotel reserves the right to add, change or vary these Terms & Conditions (including terms mentioned on the booking form) at any time. However, the latest Terms & Conditions are always available on our Facebook page, website or Instagram page. 

 

Please Follow These Instructions Before Bringing Your Cat To The Cat’s Pyjamas Hotel

 

1. Flea/worm/tick treat your cat(s) around 4 - 5 days before arrival and use a treatment that will last the duration of the cat(s) stay. Most vets treatments last 1 - 3 months.

2. Please comb your cat(s) using a flea comb after treatment to ensure all fleas/flea dirt has been removed before arrival. Flea dirt cannot be seen clearly on some cats' coats and this will ensure cats have no active fleas and dead fleas/flea dirt will be removed. When flea dirt drops from a cat it can be distinguished from ordinary dirt as it will turn red when it is wet. It looks like blood spots.

Although I try my best to prevent cross-contamination, when a cat/cats come to the Hotel with fleas, it puts all other cats at risk of getting them. It also means the bedroom has to be sprayed, and the whole house treated. This needs to be left for at least 2 hours, once the cat/cats have left. This has a knock-on effect on other guests.

If cats do have active fleas or worms on arrival or when noticed in the first few days. The owner (or emergency contact person) will be contacted. You can either get an effective treatment from their vets and bring it to me or I can treat your cat(s). There will be an additional cost for each treatment given and this will be payable on collection of your cat/cats. I am happy to administer any treatments prescribed by a vet. 

Thank you. 

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Arrival and Collection Times 

Arrival and Collection times are: 

Monday to Friday - 5 pm - 8 pm 

Saturday and Sunday - 11 am - 3 pm

The Cat’s Pyjamas Hotel tries to be as flexible as possible. Therefore, if these times are not suitable for you please state on the reservation form and this will be accommodated if possible, but during busy periods this may not be possible. Please take this into account when booking your cat(s) stay. 

These times allow for adequate cleaning between bookings and time to provide good care for all cats. 

Please note: If 7 days or less notice is given for cancellation or changes or on arrival your pet's vaccinations are out-of-date then we will charge for the period booked. Your cat(s) will not be admitted if vaccinations are not up-to-date. 

 

Services Provided

The Cat’s Pyjamas Hotel provides the following services -

• Beds & blankets - we have a variety of beds to suit all cats' needs as well as blankets. Blankets and bedding are washed between bookings during the deep clean.

• Food dishes - all food dishes are cleaned twice daily. There are shallow and deep dishes to match your cat(s) preference.

• Water bowls - the water bowl is cleaned and refreshed daily. They are sterilised between bookings.

• Cat toys & activities - all our toys are washed/cleaned between bookings. They are all official cat toys. Please inform us upon arrival if your cat(s) prefer an alternative (pieces of paper, rolled-up foil, string). Cats are not left unattended with toys that could cause them harm, such as feathers, strings and ribbons.

• Cat Litter - we have various clumping and non-clumping litter. Please state on the reservation form your cat’s preference. If your cat does not like cat litter we have options for wood pellets and other various cat litter.

• Litter Trays - these are non-lidded litter trays. These are sterilised between bookings.

• Grooming & Nail Trimming - washable brushes and combs are available. Your cat(s) will be groomed daily (if the cat is happy with this as stated on your booking form). Cat(s) nails can be trimmed and eyes bathed at no extra cost. This will only be carried out if the cat(s) are happy and allow this to be done.

• Medications - we will attempt to give all oral medications. We will administer injections with clear vet instructions. Any difficulties with medication administration the hotel will contact you and your emergency contact. 

• Use of Feliway Spray - if we know your cat is anxious we can use Feliway spray on bedding etc to calm and comfort them. This is not used for every single guest and only upon request from the owner.

• Home collection/drop off service - if you struggle to get to The Cat’s Pyjamas Hotel a collect or drop off service can be offered from/to your home address / Newcastle Airport. Due to needing to be available, this can only be done in the areas within a 10-mile radius of where we are situated (Newcastle Upon Tyne to the coast) and only if it is convenient and fits in with the day-to-day running of the Hotel. Please discuss this when booking and hopefully, it can be accommodated. There is an additional cost for this (£2 per mile to and from the Hotel).

• You are more than welcome to bring any items that you feel will make your cat(s) stay more comfortable and allow them to feel at home. If you would like to do this, please ask for an item inventory log when you book your cat in to ensure all of your items are returned to you. 

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Our Policies

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Accidents and Incidents Policy 

 

Accidents and Incidents Policy

 

Accidents and Incidents Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To try and prevent harm to both the cat(s) and the cattery owner

This will be achieved by the following: 

• Regularly checking each room for equipment or toys that could cause harm and removing or repairing as appropriate. 

• Ensuring that toys which could cause injury to cats (feathers, ribbons or strings) are removed whilst the cat is not being supervised and only used when a member of staff is in the room.

• For the members of staff on-site to have an appropriate Pet First Aid Level 2 certification

• Ensuring that the first aid kit is fully stocked at all times. 

• All accidents or incidents will be documented on the daily log and the incident form and then discussed with the cat(s) owner on collection of their cat(s). 

• If either the cat or the member of staff involved in the incident requires medical assistance, the emergency contact for the cat will be notified. Help should be sought as appropriate from either a vet for the cat(s) or a doctor for the owner. 

 

Aim: To ensure the safety of your cat and our staff in the case of an emergency

• In the event of a fire, please refer to our Fire Policy. 

• In the event of a flood, the emergency contact of your cat will be informed and they will need to come and collect them. This is for the safety of your cat as well as our members of staff. During this, transportation will not be available from staff.

• In the event of the cattery having their licence suspended the emergency contact of your cat will be informed and they will need to come and collect them. This is for the safety of your cat as well as our members of staff. During this, transportation will not be available from staff.

• For other emergency procedures, see below.

Loss of Electricity 

• Staff will ensure that any power sockets that would normally be in use are switched off to prevent a fire. Staff will also ensure the following are turned off:

  • Washing machine(s)

  • Tumble dryer(s)

  • Lights

  • Heat lamps/heaters

  • Fans

• As soon as the power cut has become apparent, Gill Robinson (Owner) will begin to find out if the power cut is temporary or would require someone to come out and fix the power supply.

• If the cattery is warm and there is no access to fans, the staff will open the windows slightly, locking them in place, to allow a fresh breeze of cooler air to flow through the cattery.

• If the cattery is cold, the staff will ensure that all cats have appropriate bedding and blankets.

• When the electricity comes back on, staff will turn back on all the essentials such as heaters/fans, washing machines, etc.

Loss of water

In the event of water loss, cleaning will still be done as thoroughly as possible. 

• Many bottles of water will be purchased to refill and keep all cat's water bowls and buckets clean and fresh. 

• Cleaning without water means no chemicals may be used. 

• Spot cleaning will take place. 

• Staff will use bottled water to scrub any urine/faeces needed.

• When the water does return, all rooms will be deep cleaned as normal.

Burglary or intended damage to property

In the event, the premise is burglarised  or there is damage made to the property we will: 

• All cat(s) will be made to ensure their safety as well as physical and emotional health are not affected.

• The emergency services will be called.

• If the emergency services deem we need to close the cattery, the emergency contact of your cat(s) will be contacted to collect them. 

 

Responsibilities

To ensure the plan is up to date: The owner 

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Administering Medication Policy

 

Administering Medication Policy

 

Administering Medication Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To administer medication prescribed by a vet

This will be achieved by the following: 

• Medicines that will be given to any cats need to arrive at the premises in a container with a sticker giving the cat’s name, the medication and the dosage of the medication. The medication also needs to be in date and this will be checked by staff upon arrival. 

• Medicines will only be administered as per instruction from a vet.

• Gain consent from the owner to administer medication. 

• Training and instruction must be given, as needed, by the owner on how to administer the prescribed medication.

• Record each time the medication is administered on the medication log which is then co-signed by another member of staff. 

 

Responsibilities

To ensure the plan is up to date: The owner 

 

Death of a Cat Policy

 

Death of a Cat Policy

 

Death of a Cat Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To ensure cats are treated with dignity and respect at the end of their life and their owners are kept informed and supported.

This will be achieved by the following: 

• Informing the owner of their cat’s death (unless they have stated they do not want to be informed immediately) in a sympathetic and supportive manner.

• Remove the cat, if sharing a room, to reduce stress on the remaining cat

• Place the deceased cat into their carrier to transport to the vet or to await collection by the emergency contact. 

•  Ensure that the cat is either taken to the vet or is collected by the owner’s emergency contact as per the owner’s request.

 

Responsibilities

To ensure the plan is up to date: The owner 

 

Enrichment Policy

 

Enrichment Policy

 

Enrichment Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To ensure the rooms are the correct size.

This will be achieved by the following: 

• Each room has __m² of open foot space which is above the Government recommended 1.5m² for 2 cats sharing the same space.

• Each room is ___m high which is above the Government recommended 1.8m.

• Each room has multilevel climbing frames and shelving for your cat(s) to climb.

 

Aim: To ensure your cat is enriched and entertained.

This will be achieved by the following: 

• Each room has a multilevel cat tree including scratching posts and hiding areas.

• Each room has interactive toys which can be used to play with your cat(s) or they can play solo.

• Each room contains a TV and a radio. TVs are used for the showing of Cat TV or other entertainment shows. Radios are used when a member of staff is not in the room and is on either Classical FM or a pet Spotify playlist. 

• All of the toys, climbing frames and TV units are cleaned thoroughly between visits and during your cat’s stay.

 

Aim: To ensure your cat is receiving enough affection throughout their stay.

This will be achieved by the following: 

• Using the information given to us in the booking form to enable them to feel loved, cared for, and respected according to their individual needs.

• Your cat(s) will receive a minimum of 30 minutes per day of quality 1:1 time in their room, either playing, talking or just accompanying them in the room.

• If your cat(s) require space and privacy then this can be given to them. 

 

Responsibilities

To ensure the plan is up to date: The owner 

Fees Policy

 

Fees Policy

 

Fees Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To ensure your cat(s) stay is correctly paid for.

• All fees are to be charged on a ‘per day’ basis. This includes both the day of arrival and departure. 

• This allows you to drop off and pick up your cat(s) at a time that suits you, within our opening hours. 

• A deposit of £40 must be paid at the time of booking to our bank account. If the deposit has not been sent within 2 weeks of your scheduled visit you will be sent a reminder email and/or text. If the deposit is not paid, your cat(s) stay will be cancelled. 

  • Deposits can be paid to Monzo 04-00-03 36448317 

• At the end of your cat(s) visit, you will need to make the final payment. This will include the rest of your stay and any additional payments which may be required (i.e. flea treatment) 

• Fees are inclusive of bedding, food and heating of your cat(s).

• Deposits and final payments can be made either via bank transfer or in cash.

 

Refunds and Cancellations

Refunds

• We do not offer refunds unless an error has been made during booking which is attributable to a fault by The Cat’s Pyjamas Hotel.

• We may make an exception under extreme circumstances, but this is only to be done at the discretion of The Cat’s Pyjamas Hotel. We will make every effort to be fair and accommodating.

Cancellations

• If you cancel your booking with us, we are not automatically able to fill that booking again and therefore ask you to kindly respect our terms and conditions on cancellations, which are as follows:

  • Deposits are non-refundable. 

  • Bookings are not transferable. 

• If 7 days or less notice is given for cancellation or changes or on arrival your pet's vaccinations are out-of-date then we will charge for the period booked. Your cat(s) will not be admitted if vaccinations are not up-to-date. 

Please be mindful of what you book as changes can’t always be made. All days booked will be charged for.

 

Responsibilities

To ensure the plan is up to date: The owner 

Fire Policy

 

Fire Policy

 

Fire Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Action to be taken on discovering a fire or hearing the fire alarm

The following actions will be taken upon the smoke alarm being sounded or upon discovering a fire: 

• On hearing the smoke alarm, check if there is a fire.

• If a fire, dial 999 and request attendance by the Fire Service.

• Commence evacuation of cats but only if this is safe to do. 

• Cat carriers will be kept within the individual cat rooms, to enable evacuation. 

• If possible, electrical mains should be switched off (inside the main house) 

• Cats should be evacuated via the front door of the house and then out of the front gate. 

• Once safe to do so let owners know what has happened and arrange for the cat(s) to be collected by the owner’s nominated emergency contact if needed.

Escape Routes

The escape routes from the home are:

• Via the front door of the house. 

• Via the backdoor of the house. 

• Via the fire escape window in the front bedroom (Bird Room) 

Fighting Fires - Extinguishers

Fire extinguishers will only be used where: 

• The cattery owner feels confident in their use. 

• Where it is deemed safe to do so, i.e. there is a clear route of escape or the fire is small and manageable. 

Personal safety always takes priority and, if in any doubt, the owner will not attempt to extinguish a fire and will await fire service attendance. 

 

Equipment needed to initiate the emergency plan

Fire extinguisher to be used only if safe to do so and will be regularly checked

Hazards: 

• Camera: plugged into mains socket and will need to be checked by a qualified electrician yearly.

• TV: plugged into a mains socket and will need to be checked by a qualified electrician yearly.

• Fire Stick: plugged into a mains socket and will need to be checked by a qualified electrician yearly.

• Dehumidifier: plugged into a mains socket and will need to be checked by a qualified electrician yearly.

 

Responsibilities

To ensure the plan is up to date: The owner 

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Food and Drink Policy 

 

Food and Drink Policy

 

Food and Drink Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To ensure all cats in our care have a well-balanced diet and access to water.

This will be achieved by the following: 

• Food and water intake for each cat staying on the premises will be logged on the daily log. If a cat is not eating or drinking enough, this is logged and if it continues for more than 2 days the owner will be contacted.

• Cat(s) owners must provide food if their cat is on a specific or prescribed diet. 

• Food will be provided by the cattery if the cat does not require a specific or prescribed diet. 

• Cat(s) owners must provide enough food for the duration of their cat’s stay. If there is not enough, we will purchase extra and the cost of this will be added to the final bill which must be paid on collection of their cat(s).

• Tuna can be provided if a cat is not eating enough of their food within the first 2-4 days of their stay. The owner will be informed of their cat not eating before tuna is given. 

• Cats will have access to fresh water at all times. Water will be changed regularly. Bowls used for water will be cleaned daily and sanitised between each booking. 

• Treats will be provided as appropriate. 

• All cats who are staying longer than 7 nights will be weighted weekly throughout their stay unless cats cannot be handled (aggressive or frightened cats).

• Food and water bowls will be hand-washed each day and sanitised between bookings.

• Cats will be fed following what the owner has specified on the current information sheet which is available on the door plate. 

• Cats will NOT be fed cheese, alcohol, chocolate, raw meat, raw eggs, raw fish, grapes, raisins, onions, garlic, or xylitol.

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Available Foods

Wet Food

Dry Food

Treats

Whiskas

 

Dreamies

Felix

 

Lick-e-Lix

Sheba

Responsibilities

To ensure the plan is up to date: The owner 

 

Infection Control Policy 

 

Infection Control Policy

 

Infection Control Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To ensure all cats in our care remain healthy and infection-free during their stay

This will be achieved by the following: 

• Cats suffering from or suspected to be suffering from any infectious or contagious disease will NOT be accepted into the cattery. We reserve the right to refuse admission to ANY cat showing signs of ill health. This is essential to help safeguard the health of all cats boarded with us.

• Ensuring that all cats have had flea, worm and tick treatment before entering the cattery. 

• Ensuring all cats are combed using a flea comb prior to entering the cattery by the owner. 

• Ensuring all cats have up-to-date vaccinations before their stay. 

• All cats who are staying longer than 7 nights will be weighted weekly throughout their stay unless cat(s) cannot be handled (aggressive or frightened cats).

• All attempts will be made to administer prescribed medication to cats.

• Ensuring all cats have access to fresh water at all times. 

• All rooms will be thoroughly cleaned and disinfected between use. 

• When occupied, all rooms will be cleaned daily or more often as needed. 

• Each cat(s) will have its own individual room to prevent cats from different families from coming into contact with each other. 

• If any cat is unwell during their stay, they will be removed from the room and taken straight to their named vet or the nearest vet depending on the severity of illness. The room will then be cleaned and disinfected once the cat has been removed and as necessary. 

• If any cat becomes unwell then protective clothing and footwear must be worn when handling cats in the isolation facility, and sanitation protocols adhered to. Personal Protective Equipment (PPE) will be worn if infection is suspected. Whilst in use, the clothing must be kept in the isolation unit and not be removed other than for cleaning and disinfection.  Ensure disposable gloves, shoe covers and overalls are available for use in the designated isolation room.

• Gloves will always be worn when cleaning or emptying litter trays. Hand gels are available at the entrance of the cattery. Hands will be washed in the house on the exit of the cattery. 

• Litter trays will be checked and emptied at least 3 times a day or as needed. 

• All cats are provided with washable toys and an adequate space to exercise. 

• All bedding and blankets provided in the rooms will be washed and disinfected once a cat has left the cattery.

• Dry food will be stored in the original boxes or once opened, in an airtight container. Wet food will be stored in original packaging and once opened, in labelled air-tight containers in the cattery owner’s fridge. This will be according to the manufacturer’s instructions, to prevent bacteria growth. 

• In the event that a cat begins to show signs of vomiting and diarrhoea during their stay, they will be isolated if sharing a room into separate cat carriers. Both cats will then be taken to the vet and the emergency contact will be informed.

 

Aim: For every room to be clean and safe for the next cat in the room

This will be achieved by the following: 

Daily 

• We clean each room daily. 

• PPE must be worn during the cleaning of each pen. PPE must be disposed of upon leaving a room and new PPE must be worn before entering another room.

• All bedding, cat trees and blankets are to be inspected. If found wet or soiled, it will be placed in the washing machine immediately to be washed thoroughly and/or replaced as needed.

• Litter trays are cleaned and emptied as needed, then disinfected and cleaned with our specified products. Once dry, they are then sprayed with our specified products and left to dry again. 

• All surfaces are sprayed to reduce the risk of infection. 

• Water bowls are removed, thoroughly cleaned and refilled. Any feeding bowls are placed in the dishwasher to be thoroughly cleaned.

• Floors, cat trees and chairs are not hoovered throughout the cat's stay to not increase stress in your cat(s). 

Deep Clean

• This occurs at the end of each cat’s stay. 

• All bedding will be taken out and washed. 

• All litter trays are removed and sterilised.

• All food and water bowls are cleaned in a designated sink with our specified products. 

• Floors, cat trees and chairs are hoovered. The hoover is then emptied between rooms to reduce contamination. 

• Skirting boards, windows and shelves are sprayed and wiped thoroughly.

 

Responsibilities

To ensure the plan is up to date: The owner 
 

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Maintaining Temperature Policy 

 

Maintaining Temperature Policy

 

Maintaining Temperature Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To ensure the temperature is at a comfortable level for all cats.

This will be achieved by the following: 

• Checking temperatures in each room regularly. 

• The temperature in sleeping areas must be kept between 15 and 26 degrees. 

• Self-heating fleece pads and heatable wheat bags can be used wrapped in blankets when the temperature is lower. 

• Fans and cooling pads are to be used in summer when the temperature is higher. 

 

Responsibilities

To ensure the plan is up to date: The owner 

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Missing Cat Policy 

 

Missing Cat Policy

 

Missing Cat Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 

Signature

Review date - 

Signature -

 

Aim: We will ensure all cats are kept safe and in their rooms at all times but this policy will be followed in the unlikely event that a cat goes missing.

This will be achieved by the following: 

• Search all areas thoroughly. 

• Check the security cameras in each room. 

• Contact the owner or the owner’s emergency contact.

• Contact local vets or rescue centres and give a full description and photo if available. 

• If still not found, put up posters and do house-to-house searches. 

• Use social media to alert the community.  

 

Responsibilities

To ensure the plan is up to date: The owner 

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Safety and Welfare Policy 

 

Safety and Welfare Policy

 

Safety and Welfare Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: We will provide a safe, secure and stimulating environment for the cats in our care.

This will be achieved by the following: 

• Maintaining all records, policies and aims. 

• Ensuring that all cats have a safe, secure and happy stay with us. 

• Consent must be obtained from owners for vet treatment. 

• Consent must be obtained for the use of security cameras, social media, email, texts and photographs on our website. 

• Yearly update of our public liability insurance and licence. 

• We will notify RSPCA/Cats Protection if we feel cat(s) have been mistreated or neglected before the arrival at the cattery. 

• If the cattery owner is ill we will get help to run the business for some time from the co-owner or the emergency key holder.

• As a part of the daily log completed by a member of staff for each cat on the premises, they will discuss the cat's behaviour and whether they seem to be calm and happy in the environment. This also includes if the cat appears unwell throughout their stay. 

 

Responsibilities

To ensure the plan is up to date: The owner 

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Staff Training Policy

 

Staff Training Policy

 

Staff Training Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 17.02.2025

Signature - J. Robinson

 

Aim: To ensure our staff are correctly trained.

This will be achieved by the following: 

• Staff training to ensure staff are providing the best possible care for your cat(s). 

• Staff are expected to continually develop their professional skills by reviewing the best practices and information regularly.

• Staff training is logged and updated on the relevant spreadsheet and is renewed appropriately.

• Staff certificates in the relevant training are downloaded and uploaded to Google Drive.

• A record of all websites, courses, books, etc is kept for record purposes only on Google Drive.

• Any volunteers at The Cat’s Pyjamas Hotel will be provided with a booklet which details all the relevant information and policies. 

• Staff will be regularly updated to reduce the risk of knowledge gaps, as well as regular training sessions will take place every 3 months to ensure that all staff have the best and up-to-date knowledge.

 

What does our staff training cover?

Our staff training covers:

• Animal welfare, including recognising poor welfare

• Animal handling

• Animal behaviour

• Cleanliness and hygiene

• Feeding and food preparation

• Disease prevention and control

• Recognition and first-aid treatment of sick or injured animals

• Level 2 qualification appropriate for the role

 

Responsibilities

To ensure the plan is up to date: The owner 

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Waste Management Policy 

 

Waste Management Policy

 

Waste Management Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To prevent infection.

This will be achieved by the following: 

• Ensuring litter trays are emptied at least 3 times per day. 

• Ensuring all cat excretion and waste is at least double bagged, placed in a lidded bin and disposed of. 

• All waste will be disposed of following North Tyneside Council guidelines.

 

Responsibilities

To ensure the plan is up to date: The owner 

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Record Keeping, Data Protection and Privacy Policy 

 

Record Keeping, Data Protection and Privacy Policy 

 

Record Keeping, Data Protection and Privacy Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To protect all client's private and personal details.

To ensure we are in line with North Tyneside Council licence conditions we must collect certain personal information from you to enable us to accept your cattery booking. This will be collected in a Google Form and then stored on a Google Sheet on our Google Drive.

 

The information we are required to collect from you includes: 

• Your name 

• Your address

• Your phone number and email address

• Emergency contact with their phone number and email address

  • You are responsible for obtaining permission from this contact before supplying us with their details.

The information we are required to collect regarding your cat include: 

• Their name/s

• Their age/s

• Their neuter status/es

• Their breed/s

• Their microchip number/s

• Their vaccination record/s

 

This information ensures we can provide the best care for your cat(s) whilst they are boarding with us. 

 

We will do this by: 

• Complying with the Data Protection Act 2018 procedures which can be found at (https://www,gov.uk/data-protection) and the North Tyneside Council licensing conditions. 

• Being committed to protecting and respecting your private and personal details. Any information we collect will only be used for the purpose it is intended for. 

• All booking forms are stored within our Google Drive.

• Arrival and departure dates are kept in the cattery boarding diary alongside the cat(s) name/s. 

• On departure: the booking form, daily monitoring record sheet and any other relevant documents are kept in a clear plastic pocket and filed securely on our property. We will hold these if you wish to use the cattery regularly. 

• Storing all information or records for 3 years from the last entry to the cattery and if they are not required after this time, they will be shredded.

• CCTV is used in both of the cat rooms. These are used to ensure we have access to your cat(s) at all times for their safety and wellbeing. The camera storage is reset after each stay and footage will only be stored if an issue should arise. 

• Passwords to our Littlelf camera system are changed for each arrival and the camera will be shared with each owner for their cat(s). Once the cat(s) have departed the cattery, the owner of the cat(s) will be removed from the Littlelf camera. 

• We will not share or sell your information to any third party for marketing. Information will only be shared when there may be an appropriate legal reason to do so or should your pet require medical attention from a vet. Only information relevant to the situation will be shared.

• You have the right to request to see all documentation relating to your cat(s) at any time and you can request a copy of your records.

 

Door Plates

• Door plates are what we use for each cat that stays with us and is kept in your cat’s room whilst they are staying with us. Door plates allow us to understand which food to give and at what times. In cat information, it is what you have given us such as ‘they do not like their stomach touched’, this helps our members of staff to make sure your cat is as comfortable as possible during their stay. 

 

• Door plates are originally stored on our Google Drive and personalised for your cat when they stay with us. Physical copies of the door plates are then placed in our guest folder, they can then be reused if you stay with us again. Physical copies of the door plates are then stored for 3 years from the last entry to the cattery and if they are not required after this time, they will be shredded.

 

Aim: To record all interactions, incidents and medication administrations. 

Each of these logs is organised by months and is stored in year-long Google Sheets. You can request to see any of these records for your cat at any time during or after your cat’s stay. These are stored in our locked Google Drive that only members of staff have access to.

Daily Log

• The daily log is used via Google Sheets which helps to ensure all cats are being cared for to the best of our ability. This logs all food given to the cat and how much of it was eaten, how much water was given and how much they drank. The log also tracks your cat’s mood throughout their stay to ensure we are keeping them safe and stress-free. 

Incident Form

• In the event of an incident, the member of staff(s) who were witnesses are required to complete an incident form. This will tell us exactly what happened as well as what we can do to prevent this from happening again. This also tracks whether your cat or the member of staff required medical attention and whether your cat’s emergency contact was informed. 

Medication Form

• For cats that require any form of medication being administered. This allows us to ensure your cat is getting the correct medication and dosage at the correct times. Two members of staff are required to administer medication. 

 

Responsibilities

To ensure the plan is up to date: The owner 

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Transportation of cat(s) to and from the Owner’s Home Policy 

 

Transportation of cat(s) to and from the Owner’s Home Policy 

 

Transportation of cat(s) to and from Owner’s Home Policy for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Plan date - 06.08.2024

Signature - J.Robinson

Review date - 17.02.2025

Signature - J. Robinson

 

Aim: To ensure all cats are transported and collected/dropped off at home in a safe manner.

This will be achieved by the following: 

•  A time for delivery and collection of cat(s) to or from the owner’s home will be mutually agreed upon at the time of booking. 

• The owner will ensure they are present at home for this time or will let the cattery know well in advance if the time needs to be altered.

• Cat(s) will be transported in their own carriers providing they are in a safe condition and all locks are in working order. 

• The Cattery owner will ensure all carriers are locked securely before leaving the cattery and again before removal from the cat at the owner’s home. 

• All cats will be secured on the back seat using car seat belts. 

• All cats will be kept warm or cool depending on the weather or temperature by using the cat heater or opening the window.

• Whilst your cat(s) are boarded with us, they will NOT be taken off-site unless they need veterinary attention. 

• Cats will be transported in individual, secure cat baskets, which will be labelled and have all the relevant information about the cat attached for identification. 

• No cats will be left in the car unattended at any time.

 

Transportation Fees

• Transportation costs will be worked out by mileage and are payable with booking costs. 

• Transportation of cat(s) will only be done within a 10-mile radius from the cattery and the cattery owner will have the final decision on whether this is possible. Transportation fees of £2 per mile both to and from the cattery will be added to the final bill. 

• Pickup and drop off from Newcastle International Airport is available but must be arranged at the time of booking. The cattery owner will make the final decision on whether this is possible. 

 

Responsibilities

To ensure the plan is up to date: The owner 

 

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Appendix

​

Roles and Responsibilities 

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Crisis Management Team/ Owners (Proprietors) 

Ensure that this contingency plan is reviewed (and where necessary, exercised and updated). Liaise with emergency key holders or support staff to communicate any crisis management arrangements. Liaise with customers and third parties (namely veterinarian practice(s), contractors, and emergency services as required).

​

Emergency Key Holders

To provide access to third parties and emergency services. To invoke the contingency plan in the absence of the Crisis Management Team.

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Third Parties

To provide temporary accommodation and care to resident cats in the event of evacuation from Apple Tree Cattery premises.

 

Emergency Plan 

 

Emergency Plan for: The Cat’s Pyjamas Hotel

Premises address and contact number: 

Add: 62 Boyd Road, Wallsend, Tyne and Wear, NE28 7SQ

Tel:   07549660826

Review date - 17.02.2025

Signature - J. Robinson

 

• In the event of an emergency, The Cat’s Pyjamas Hotel will communicate directly with the clients of guests in their care or the designated emergency contact in the event of not being able to reach them. Emergency contact numbers are recorded on customer/resident files as part of the booking form process.

• The cattery is fitted with a smoke alarm and a powder fire extinguisher. This is maintained and in good working order. 

• In case of a fire 999 must be called immediately and the building evacuated, including all cats/owners/carers, to the evacuation point (see below)

• Follow the Fire Policy

  • The escape routes from the home are:

    • Via the front door of the house. 

    • Via the backdoor of the house. 

    • Via the fire escape window in the front bedroom (Bird Room) 

• A carbon monoxide detector is fitted in the house and is checked annually to ensure it is working correctly.

• In case of emergency, all cats will be put into their carriers and evacuated to a building away from the cattery. The cats will be kept secure in their carriers until the emergency contact or the owner can not be contacted. If the emergency contact or owner is unable to collect an alternative cattery will be chosen for the cat to stay at until they can be collected.

• CALL the nominated vet if necessary. This is the same number for Out of Hours.

• In the event of a sudden temperature change, there are radiators in each of the rooms which will be turned on. Additional heaters/heat pads can also be provided if the weather is extremely cold.  

• When the weather is very hot, then fans/air conditioning units can be placed in the cattery in a safe area away from the cats to improve ventilation. The external door can also be left open but the internal door must be secured at all times. 

• There is a thermostat within the cattery to keep a constant check on the temperature.

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Evacuation Assembly Area(s) 

If full evacuation of the cattery premises was deemed necessary, the following arrangements are in place:

​

Evacuation Assembly Area A

      Outside of the house on the pavement ensuring all cat carriers are secure.

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Evacuation Assembly Area B

    If a larger radius of the site is needed, staff are to take secured cats across the road onto the large field. Staff are to carry one cat carrier at a time ensuring that cat carriers are secure.  

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Off-site relocation during incident contamination or recovery (24 hours or more)

Clients will be notified. 

Cats will be transported to a secondary location at 57 Church View, Wallsend, Tyne and Wear, NE28 7SQ.

Local catteries will be notified.

 

Maximum Population of Animals in Facility to Be Evacuated

Cats in the cattery

4 maximum 

2 maximum (per room)

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Cat (household pet)

1 cat 

A large, orange and fluffy cat named Barney

 

Total

5 maximum

 

Emergency Contact List

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Owner

Gill Robinson

The Cat’s Pyjamas Hotel

62 Boyd Road

Wallsend

Tyne and Wear

NE28 7SQ

Mobile: 07549660826

Mobile: 07736602169

Home: 0191 2954293

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Co-Owner

Jordan Robinson

57 Church View

Wallsend
Tyne and Wear 

NE28 6PU

Mobile: 07850183909

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Emergency Key Holder

Patrick Robinson

22 Limekiln Court

Wallsend

Tyne and Wear 

NE28 6QH

Mobile: 07712724638

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Local Animal Welfare & Rescue

Organisations

Cats Protection (Tyneside)

Telephone: 0191 6531052

Email: tyneside@cats.org.uk

Environmental Health Animal Welfare

Telephone: 0115 9172382

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Veterinarians 

Blythman and Partners

Station Road Wallsend

NE28 8SB

Telephone: 0191 262 2201

 

Emergency Services

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Northumbria Police

Middle Engine Lane

Wallsend

Tyne & Wear

NE28 9NT

Telephone: 0800 555 111

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Bewicke Medical Centre

51 Tynemouth Road

Howdon

Wallsend 

NE28 0AD

Telephone: 0191 262 3036

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Wallsend Community Fire Station 

6PF Hadrian Rd Wallsend

NE28 6HS

Telephone: 0191 444 1200

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Emergency Services

999

Non-emergency Police

101

Non-emergency NHS

111