Refund Policy

Refunds

We do not offer refunds unless an error was made during booking that is attributable to a fault by The Cat’s Pyjamas Hotel.

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We may make an exception under extreme circumstances, but this is only at the discretion of The Cat’s Pyjamas Hotel. We will make every effort to be fair and accommodating.

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Cancellations

If you cancel your booking with us, we are not automatically able to fill that booking again and therefore ask you to kindly respect our terms and conditions on cancellations, which are as follows:

• Deposits are non-refundable.

• Bookings are not transferable.

• If 7 days or less notice is given for cancellation or changes or on arrival your pet's vaccinations are out-of-date then we will charge for the period booked. Your cat(s) will not be admitted if vaccinations are not up-to-date.

 

Please be mindful of what you book as changes can’t always be made. All days booked will be charged for.